DFDS current coronavirus information

The shipping company DFDS, like many other ferry companies, has been affected by the consequences of the pandemic caused by the coronavirus (COVID-19). Currently, the ferries of the shipping company operate to a large extent only in cargo traffic on to various routes. Here you will find an overview of DFDS’ handling of the Corona virus, the affected ferry routes and entry requirements, as well as options for cancellation and rebooking.

These DFDS ferries & connections are affected

Route	Status
Ferry Amsterdam (Ijmuiden) – Newcastle	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Calais – Dover	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Dieppe – Newhaven	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Dover – Calais	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Dover – Dunkirk	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Dunkirk – Dover	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Hanko – Paldiski	travels according to schedule
Kapellskär – Paldiski ferry	travels according to schedule
Ferry Karlshamn – Klaipeda	travels according to schedule
Ferry Kiel – Klaipeda	travels according to schedule
Ferry Klaipeda – Karlshamn	travels according to schedule
Ferry Klaipeda – Kiel	travels according to schedule
Ferry Newcastle – Amsterdam (Ijmuiden)	departs as scheduled (14-day quarantine for persons entering from Belgium, France, and the Netherlands).
Ferry Newhaven – Dieppe	departs as scheduled (14-day quarantine for people entering from Belgium, France and the Netherlands).
Fähre Frederikshavn – Oslo	departs as scheduled (10-day quarantine for travelers from Central Jutland, Zealand and Greater Copenhagen).
Fähre Copenhagen – Oslo	departs as scheduled (10-day quarantine for travelers from Central Jutland, Zealand and Greater Copenhagen).
Fähre Oslo – Frederikshavn	departs as scheduled (10-day quarantine for travelers from Central Jutland, Zealand and Greater Copenhagen).
Fähre Oslo – Copenhagen	departs as scheduled (10-day quarantine for travelers from Central Jutland, Zealand and Greater Copenhagen).
Ferry Paldiski – Kapellskär	travels according to schedule
Ferry Paldiski – Hanko	travels according to schedule

current DFDS Corona information

DFDS continues to operate pan-European ferry schedules to help communities ensure that important business relationships remain open and goods can be delivered to companies and businesses.

Mouth-to-nose coverings:

To ensure the well-being of our guests and staff on board, we are implementing a mouth-to-nose mask policy to all our routes.

All guests must wear mouth-to-nose coverings during check-in, boarding and disembarkation. This applies to foot and car passengers as well as freight drivers.

We also strongly recommend that our guests wear a mouth-nose mask while in our public spaces.

Mouth-to-nose masks do not need to be worn when guests are in their cabins (except for shared cabins to routes to Klaipeda), when guests are seated at a sufficient distance from each other, or when guests are on to outside decks.

There will also be important reminders about local government requirements, which will be announced over the ship’s public address system.

Below you will find the current status for each passenger ferry service.

You can be assured that we have taken all precautions recommended by the World Health Organization to minimize the spread of Coronavirus / COVID-19 to protect the health of travelers.

Our crews on board and employees ashore are subject to strict hygiene measures, sufficient hand disinfectants are available on board and additional cleaning measures are carried out at contact points.

Due to the limited number of passengers on board our services, we have enough space to allow sufficient social distancing. Our outdoor decks are also open for public use.

We are committed to the safety and well-being of those making important journeys, as well as our crews, and will continue to do so during this difficult time.

Thank you for your continued support and we look forward to welcoming you back on board soon.

With kind regards
Kasper Moos, Vice President & Head of Business Area Passage

Excerpt / Source: dfds.com

 

DFDS Cancellation and rebooking of booked tickets

Whether and in what form you can change or even cancel your booked ferry ticket with DFDS and with what costs this is associated, from on various factors.

• When did you book your DFDS ferry?
• When is the trip originally scheduled to take place?
• In which tariff did you book your ferry connection?
• What are the current entry requirements in the destination country at the time of your trip?
• Are there any travel warnings from the foreign office?
• Have you purchased trip cancellation insurance?

Depending on how you answer these questions, there are several options for your DFDS rebooking or cancellation.

The best way to do this is to simply contact DFDS. Here they will be able to tell you directly and exactly to to your booking, what you can do.